Shipping Policy
Thank you for shopping with us! Please review our shipping policy below for details on order processing and delivery times.
Order Processing Time
All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, dispatch may be delayed by a few days.
Shipping Time
Once your order has been dispatched, delivery times vary depending on your location.
Total estimated time from order to delivery: approximately 8–14 business days (processing time + shipping time).
Please note that delivery timeframes are estimates provided by our shipping carriers and are not guaranteed. Factors such as customs processing, local holidays, weather conditions, and carrier delays may affect actual delivery times.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 2-4 days for tracking information to update after dispatch.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Customs, Duties, and Taxes
For international orders, please note that your order may be subject to import duties and taxes, which are levied once the package reaches your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Delays
We are not liable for any delays caused by:
- Customs processing
- Incorrect or incomplete shipping addresses provided by the customer
- Natural disasters, extreme weather, or other events beyond our control
- Carrier-related delays
Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please:
- Check with neighbors or your building's front desk/mailroom.
- Contact the shipping carrier directly using your tracking number.
- Reach out to our support team at [insert contact email] if the issue remains unresolved.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately. We'll do our best to update it before the order is dispatched, but we cannot guarantee changes once an order has shipped.
Contact Us
If you have any questions about our shipping policy, please contact us at: 📧 [insert contact email] 🕐 [insert support hours, e.g., Monday–Friday, 9am–5pm]